Most CEOs aren’t failing because they misread the market. They’re failing because they won’t speak the truth out loud. When Steve Jobs recruited John Sculley to Apple, he didn’t explain anything.
He asked:
“Do you want to sell sugar water for the rest of your life, or do you want to come with me and change the world?”
No deck. No alignment.
Just truth—stated cleanly enough that a decision had to be made.
When Satya Nadella reset Microsoft, he didn’t hand out a culture memo or a 40-page strategy deck. He drew a line: Know-it-alls → Learn-it-alls. You either recognized yourself in it, or you didn’t.
When Lou Gerstner took over IBM, the shift wasn’t cosmetic. It was fundamental.
“We used to be a computer parts company. We’re now a services company—that just happens to have some computer parts.”
Everything had to change. But before anything could change, people had to understand—clearly—what business they were now in.
When Whitney Wolfe Herd launched Bumble, she didn’t just create an app. She declared: “Women make the first move.” It sounds simple. And that’s the point, simple transformed an entire category. It wasn’t business jargon—it was human, clear, and actionable. Every team, every product decision, and every marketing message reflected that one truth.
Most CEOs dilute the truth to avoid discomfort. Room for interpretation. Momentum dies there. At your level, communication isn’t about completeness. It’s about conviction.
Write down—or say out loud—the sentence you’ve been editing out.
Chances are, you already know the one sentence that would move your organization forward.
What is it in the most simple, human language possible?
That’s your line in the sand.
I work closely with CEOs of billion-dollar companies, helping them navigate the human side of power, leadership team dynamics, and the communication that moves their organization forward. I take on a small number of these conversations each year.
Our world has changed, rapidly and in unexpected ways. As the crisis hit, I offered and held pro bono sessions with leaders from around the world. And I want to continue to do what I can to help. As a result, I now offer hourly sessions to ensure leaders everywhere can quickly get the perspective, clarity and focus they need to lead themselves, and therefore others, well during these challenging and uncertain times.